Student complaints and grievances
The University of Minnesota Duluth takes student complaints and grievances seriously and has processes in place to ensure that complaints are addressed appropriately and in a timely manner.
Have you tried to resolve the conflict directly?
A first step for resolving most conflicts is at the local level, between the parties involved, and in some cases with an appropriate third party (another faculty member, department head, program director, residence hall staff, or other administrator).
Was direct resolution unsuccessful? Or is direct resolution not appropriate?
If direct contact with the other party does not resolve the situation, or if it would make you uncomfortable or would be inappropriate (for example, a bullying or sexual harassment complaint), you can seek assistance through various channels depending on the nature of your complaint (see descriptions below).
Channels for complaints and grievances
Curriculum and academic advising complaints
Grades and evaluation of student work
Students are entitled to timely feedback on assigned work, exams, and grades. Always speak with the instructor of your course, first, about your grade. If you are not able to get an explanation for the grade from your instructor, consult the department head of the department in which the course is offered. If the instructor is the department head, consult the associate dean of the collegiate unit housing that department. Consult the campus directory under “colleges and schools” for assistance.
Quality of instruction
A successful course is a shared responsibility between the instructor and students. Student concerns regarding the quality of instruction should be directed to the appropriate department head of the department in which the course is offered. If the instructor is the department head, consult the associate dean of the collegiate unit housing that department. Consult the campus directory under “colleges and schools” for assistance.
Student concerns about academic advising from both faculty and professional advisors should be directed to the associate dean of the collegiate unit in which the advisor works. Consult the campus directory under “colleges and schools” for assistance.
Each academic unit manages academic complaints, which are defined by the Board of Regents Policy: Conflict Resolution Process for Student Academic Complaints as complaints brought by students regarding the University’s provision of education and academic services affecting their role as students. Academic complaints must be based on a University rule, policy, or established practice claimed to be violated. Under this policy, student academic complaints do not include student complaints regarding grades and other evaluation of student work, University employment, University admission decisions, or disciplinary action under Board of Regents Policy: Student Conduct Code.
The Student Academic Complaint Resolution procedure outlines the process of both informal and formal resolution of complaints that fall within the scope of this policy.
Discrimination, harassment, or sexual violence complaints (includes all Title IX complaints)
The Office of Equal Opportunity and Affirmative Action (EOAA) and the UMD Office of Student Conduct and Conflict Resolution (OSCCR) serve as the impartial offices that address concerns about discrimination or harassment based on a protected identity, sexual harassment, sexual assault, stalking, relationship violence, retaliation related to such claims, and potential violations of the policy against nepotism. To report a complaint about the conduct of a faculty or staff member involving any of these forms of misconduct, or to report a complaint about student sexual misconduct, please contact the UMD Equal Opportunity Associate at firstname.lastname@example.org or (218) 726-8809. To report a complaint about non-sexual student misconduct, please contact OSCCR at email@example.com, (218) 726-7255, or use OSCCR's online reporting form. Anonymous complaints related to any of these forms of misconduct may also be made by reporting through UReport and will be routed to the appropriate office.
One Stop Student Services complaints
If you have any concerns or complaints about information or services received through One Stop Student Services, please contact One Stop Student Services at firstname.lastname@example.org or 218-726-8000, or complete an online One Stop comment card.
Residence hall complaints
UMD Human Resources and Equal Opportunity (HR&EO) addresses all employment conflicts. Consultations are confidential (subject to very limited exceptions). For concerns related to your student job at UMD, contact HR&EO at email@example.com or (218) 726-7161. Anonymous complaints may also be made by reporting through UReport.
Transportation and parking complaints
If you have a concern or a complaint related to the administration, operation, or maintenance of reliable and efficient transportation services including campus parking, DTA, Bulldog CarShare, Bike-to-Campus, Safewalk, electric vehicle charging, accessible scooters, walkways, or way-finding, please contact Transportation and Parking Services at firstname.lastname@example.org or 218-726-7433.
Safety and security concerns
Student conduct and conflict resolution
The Office of Student Conduct and Conflict Resolution (OSCCR) supports students in assuming self and social responsibility in times of conflict by offering formal mediation services. Trained mediators provide a neutral and confidential setting where it is possible for students to:
- Share their concerns with one another,
- Be heard, and
- Come to a workable solution that they choose.
The mediation process is available for students who are facing conflicts including, but not limited to where they live, with other students in a classroom, on a team, or within a student organization. OSCCR mediators have received training that meets the requirements for a Qualified Neutral under Minnesota Supreme Court Rule 114 and take continuing education each year to remain active as mediators with UMD. Contact OSSCR at email@example.com or (218) 726-7255.
If you do not know which of the resources is best for your situation, you may file a complaint using this online form or you may contact the Office of Student Life for confidential assistance and advice with any University-related complaint.