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Contact us

NOTICE: Due to recent developments regarding COVID-19, One Stop Student Services in-person visits are available by appointment. Please choose from the methods listed, the best option for you to connect with our counselors.

One Stop provides expert advice regarding registration, financial aid, billing, payment, student records, and veterans benefits. Contact us by email, phone, or in person.


Please include your student ID in your email.


We currently have abbreviated hours of operation for phone calls.

9:00 a.m. to 3:00 p.m., Monday.

9:00 a.m. to 4:00 p.m., Tuesday and Thursday.

10:00 a.m. to 4:00 p.m., Wednesday and Friday.

Call volumes may be higher during peak times.

(218) 726-6144

Please include your student ID in your fax.

To submit a form or other documentation, please follow the directions given at the top of the form or documentation.

Our primary mailing address is:

UMD One Stop Student Services
1117 University Drive, 23 SCC 
Duluth, MN 55812-3000

Drop-in counseling, forms, printed information, records review, computer access, and other assistance.

One Stop Student Services
University of Minnesota Duluth
23 Solon Campus Center

8:00 a.m. - 4:30 p.m., Monday-Friday (No appointment necessary)
Please note: Our office is closed for drop-in traffic on Mondays from 3:00 p.m. - 4:00 p.m., and Fridays from 8:30 a.m. - 9:30 a.m.

Zoom appointment


Use this link to schedule a Zoom online appointment with a One Stop counselor.

1:00 p.m. to 3:45 p.m., Monday, Wednesday and Friday.

9:00 a.m. to 11:45 a.m., Tuesday and Thursday.

To schedule an appointment, select one of the available times. Try to schedule an appointment 24 hours in advance.

Enter your Student ID number and a brief description of the nature of your visit.

Appointments are up to 15 minutes in length.

Be on time for your scheduled appointment and have your student ID number available.

Zoom drop-in appointments are not available at this time, please use one of the other contact us feature options.

The chat function is unavailable at this time, please use one of the other contact us feature options.

Use the chat feature located in the lower-right corner of the screen to reach one of our available counselors.

9:00 a.m. - 4:00 p.m., Monday-Friday